Built by Hospitality People, for Hospitality Team
HospiDatality Services was founded on a simple belief: that the hospitality industry deserves technology partners who truly understand it — not generalist IT firms learning on the job.
HospiDatality Services was found in 2009 by a team of hospitality operations veterans and enterprise technology consultants who had grown frustrated watching hotels invest in technology that never delivered on its promise.
Having worked inside some of the world's most recognised hotel brands — managing Front Office Operations, Revenue Strategies & Technology transformations — our founders understood the gap between what technology vendors promised and what properties actually needed.
We built HospiDatality to close that gap. Today, we are a specialist consultancy of over 60 professionals, working exclusively in the hospitality sector across India. Every engagement is led by consultants who have stood behind a front desk, managed a revenue strategy, or run a hotel's IT infrastructure.
"To be the most trusted technology partner in the global hospitality industry — delivering measurable outcomes, not just implementations.
Hospitality First
Every recommendation we make is filtered through the lens of hotel operations. We never lose sight of the guest experience at the end of every technology decision.
Vendor Agnostic
We have no commercial relationships with technology vendors. Our only obligation is to recommend what is genuinely right for your property.
Outcomes Over Outputs
We measure our success by your KPIs — RevPAR improvement, cost reduction, guest satisfaction scores — not by the number of systems we implement.
Long-Term Partnership
We build relationships, not transactions. Most of our clients have been with us for over five years, and we treat their properties as if they were our own.
The People Behind the Practice
Alexandra Hartley
Founder & Chief Executive Officer
Alexandra spent 18 years in hotel operations and technology leadership at Marriott International and Four Seasons before founding HospiDatality in 2009. She holds an MBA from INSEAD and is a frequent speaker at HITEC and the International Hotel Technology Forum.
Marcus Chen
Chief Technology Officer
Marcus leads our technology practice with 20 years of experience designing and implementing enterprise systems for luxury hotel groups across Asia-Pacific and Europe. He previously served as Group IT Director at Mandarin Oriental Hotel Group.
Isabelle Fontaine
Managing Director, Data & Analytics
Isabelle built her career at the intersection of hospitality revenue management and data science. She led the analytics transformation at AccorHotels before joining HospiDatality, and holds a PhD in Applied Mathematics from École Polytechnique.
James Okafor
Managing Director, Guest Experience
James is a pioneer in digital guest experience design, having led technology innovation programmes at Hilton and IHG. He is passionate about using technology to create genuinely memorable hospitality moments rather than just operational efficiency.
Deep Industry Expertise
Work With a Team That Knows Your World
Whether you're a single boutique property or a multi-brand hotel group, we bring the same depth of hospitality expertise and technology rigour to every engagement.