Client Results

Proven Impact Across the Hospitality Spectrum

Every engagement we take on is measured against real outcomes. Here is a selection of the work we are most proud of — and the results that matter most to our clients.

200+

Properties Served

32%

Average RevPAR Uplift

98%

Client Retention Rate

$2B+

Client Revenue Under Management

Revenue & Yield Technology

Luxury Resort Chain

Southeast Asia

Revenue & Yield TechnologyPMS & Systems IntegrationData Analytics & BI

32% RevPAR Increase Across 8 Properties in 14 Months

The Challenge

A leading Southeast Asian luxury resort group was managing revenue across 8 properties using a patchwork of disconnected spreadsheets, legacy RMS software, and manual channel management. Rate decisions were slow, inconsistent across properties, and leaving significant revenue on the table.

Our Approach

We designed and implemented a unified revenue management ecosystem — deploying IDeaS G3 RMS across all 8 properties, integrating with their Opera Cloud PMS, and building a centralised revenue intelligence dashboard that gave the group's revenue team real-time visibility across the entire portfolio.

32%

RevPAR increase year-on-year

18%

Improvement in direct booking share

14 months

Full portfolio deployment timeline

60%

Reduction in manual rate management time

HospiDatality didn't just implement software — they transformed how our entire revenue team thinks and operates. The results speak for themselves.

— Group Director of Revenue, Southeast Asia Resort Collection

Cloud Infrastructure

Urban Boutique Hotel Group

United Kingdom

Cloud InfrastructureCybersecurity

60% IT Cost Reduction Through Full Cloud Migration

The Challenge

A 12-property boutique hotel group across the UK was running ageing on-premise server infrastructure at each property — expensive to maintain, prone to outages, and creating significant security vulnerabilities. Annual IT infrastructure costs were unsustainable for a group of their size.

Our Approach

We conducted a full infrastructure audit across all 12 properties and designed a cloud-first architecture on Microsoft Azure. The migration was executed property-by-property over 9 months with zero operational downtime, consolidating all server workloads into a secure, centralised cloud environment with local failover.

60%

Reduction in annual IT infrastructure costs

Operational downtime during migration

99.97%

System uptime post-migration

9 months

Full 12-property migration timeline

We were nervous about migrating 12 live hotels without disruption. HospiDatality made it seamless — and the cost savings have been transformational for our business.

— Chief Operating Officer, UK Boutique Hotel Group

Digital Guest Experience

Golf & Spa Resort

Ireland

Digital Guest ExperiencePMS & Systems Integration

4.9★ Guest Satisfaction Through End-to-End Digital Experience

The Challenge

A five-star golf and spa resort in Ireland was struggling with fragmented guest communication — pre-arrival emails sent manually, no digital check-in capability, and in-room technology that was outdated and unreliable. Guest satisfaction scores had plateaued despite significant investment in physical facilities.

Our Approach

We implemented a fully integrated digital guest experience platform — connecting Canary Technologies for digital check-in and upselling, Revinate for pre- and post-stay personalised communication, and a complete in-room technology refresh with smart controls and a branded digital concierge.

4.9★

Average guest satisfaction score

41%

Increase in pre-arrival upsell revenue

73%

Digital check-in adoption within 3 months

28%

Improvement in repeat guest rate

Our guests now comment on the technology experience as much as they comment on the golf course. That's a remarkable shift — and entirely down to HospiDatality's work.

— General Manager, Five-Star Golf & Spa Resort, Ireland

Data Analytics & Business Intelligence

International Hotel Brand

Middle East & Europe

Data Analytics & BICloud InfrastructurePMS & Systems Integration

Unified Data Platform Delivering Real-Time Intelligence Across 24 Properties

The Challenge

A fast-growing international hotel brand with 24 properties across the Middle East and Europe had no unified view of performance data. Each property ran its own reporting, using different tools and definitions — making group-level decision-making slow, inconsistent, and unreliable.

Our Approach

We designed and built a centralised data warehouse on Snowflake, ingesting data from Opera Cloud PMS, IDeaS RMS, and multiple F&B and spa systems across all 24 properties. We then built a suite of executive and operational Power BI dashboards, giving leadership a single, real-time view of the entire portfolio.

Properties on a single data platform

Real-time

Portfolio performance visibility

85%

Reduction in manual reporting time

6 weeks

Time to first executive dashboard

For the first time, our board can see the entire business in one place, in real time. The quality of our strategic decisions has improved dramatically.

— Chief Executive Officer, International Hotel Brand

Cybersecurity

Luxury City Hotel

United States

CybersecurityCloud Infrastructure

Full PCI-DSS Compliance and Security Transformation in 6 Months

The Challenge

A luxury city hotel in New York had failed a PCI-DSS audit, exposing significant vulnerabilities in their payment processing infrastructure and network architecture. With a major brand audit approaching, they needed rapid, expert remediation.

Our Approach

We conducted a comprehensive security assessment, identified 47 distinct vulnerabilities across network, application, and process layers, and delivered a prioritised remediation programme. We implemented network segmentation, deployed CrowdStrike endpoint protection, and delivered a full staff security awareness training programme.

Vulnerabilities identified and remediated

100%

PCI-DSS compliance achieved

6 months

Full remediation timeline

Passed

Brand security audit result

We were in a very difficult position when we came to HospiDatality. They were calm, expert, and delivered everything they promised — on time and under budget.

— Director of Finance & Technology, Luxury City Hotel, New York

PMS & Systems Integration

Serviced Apartment Group

Australia & New Zealand

PMS & Systems IntegrationDigital Guest Experience

Seamless PMS Migration Across 18 Properties with Zero Guest Impact

The Challenge

A major serviced apartment group across Australia and New Zealand needed to migrate from a legacy PMS to Mews — across 18 properties, with thousands of live reservations in flight. The risk of disruption to guests and operations was the primary concern.

Our Approach

We designed a phased migration methodology that moved properties in batches of three, with full data migration, staff training, and a 30-day hypercare period for each batch. We built custom integration connectors between Mews and their existing channel manager, accounting system, and keycard platforms.

Properties migrated successfully

Zero

Guest-impacting incidents during migration

22%

Reduction in front desk processing time

100%

Staff trained and certified on Mews

Migrating 18 live properties is a genuinely complex undertaking. HospiDatality's methodology was meticulous — we didn't lose a single reservation.

— Group General Manager, Serviced Apartment Group, ANZ

Work With Us

Ready to Write Your Own Success Story?

Every one of these results started with a conversation. Tell us about your property and your challenges — and we'll show you what's possible.

Start a Conversation Explore Our Services